Privacy, Security & Shipping Policies

Privacy Notice

We only collect information that you give us via e-mail or telephone communication. We will not disclose, sell, or rent this information to anyone. We will only use information such as your name, address, e-mail address, and telephone number for the purpose of responding to your requests and communicating with you. We will not share the information with any third party other than is necessary to ship your order. We may contact you in the future to advise you of new products or services, unless you ask us not to contact you in that regard. Our site uses "cookies" to enhance your shopping experience. These cookies temporarily store small amounts of data on your computer and serve as identification for your shopping cart data. Additionally, our cookies are not used to track your personal information.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Shipping Policy

Some orders will contain products that may be sent from a number of different locations, so we cannot guarantee which delivery service will be used to ship your order; however, most orders are shipped via USPS or UPS. In stock items will usually ship in 2 to 3 days. Depending on the manufacturer, some items may take 1 to 2 weeks. Shipping rates apply to the 48 contiguous United States. Please contact us by e-mail for all other shipping rates.

Return Policy

Please contact us within one week of receipt of merchandise for instructions as to how to proceed with returns. We accept return of flags for exchange, but not for refunds. There is a six month manufacturer's guarantee on flags for normal wear and tear issues, and for conditions inconsistent with the manufacturer's quality standards. Most of our other products are custom made and cannot be returned unless they are defective or incorrect.